Help Center

If you have received the wrong item, please contact our customer service team with your order number, photograph of incorrect item and details of the missing item. As soon as this is made aware we will need you to please send the incorrect item back to our warehouse so we can arrange for the correct item to be sent out to you. When sending this back, please make sure to include your original order number, and the item missing including size.

Please get in touch with our customer service team who will give you further details for the return

specials@n16vintage.com

If you have a missing item from your parcel, please contact our customer service team straight away via email with the following information: your order number, full name, email address, item and size of missing item.

If your parcel was damaged or open when receiving it, please take photographic evidence and send it to our team in customer care. 

We want to make sure we can resolve this quickly as possible for you.

If you are unlucky to have received a faulty item, please contact our customer service team as soon as possible, including your order number, a description of the damaged item, and photogenic evidence. Please do not return any faulty items to us unless advised to do so by one of our customer service agents as the correct information will be provided.

You can cancel your order if it hasn't been shipped from our warehouse. Please contact our customer service team us as soon as you can.

We’re very fast when it comes to getting our orders out to our customers, however, we can’t make any changes or amendments to your order. This includes change of product, address, name or payment methods. 

Please check your SPAM folder since the confirmation email might be mistaken as junk mail and end up in there. You should receive the order confirmation right away after placing your order with us. If you haven't received anything within 24h, please contact our customer service team so someone could investigate this further.

You will receive a shipping confirmation email along with the tracking number once your items are on the way. Please click on the link provided to check the progress of your delivery.

We recommend that you input your mobile phone number to get the latest updates on your delivery. If there is an error on the website on your tracking, you will need to get in touch with the courier service directly to get more information about your order.

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

• Check if someone else at your address has accepted it

• Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage

• Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request a re-delivery or to arrange collection of the parcel

If you are still having trouble, we recommend you get in touch with the courier directly and get a reference number for the missing item. Once you have this information, please forward it to our customer service team and they will be happy to reprocess your order for you. 

The estimated delivery date is provided in your order confirmation email. Please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking link provided in your shipping confirmation email. If, however, the date has passed and you still have not received your order please contact our customer service team.

For UK orders if you are not available when the item is ready to be delivered to you, the courier will leave a calling card or you will need to reach out directly to the courier to redirect your parcel.

This will give you options on how to retrieve your parcel. This is also updated on your tracking link with royal mail. 

For international orders please contact OCS services or our customer service team.

The UK standard delivery service can take between 3-5 working days to be delivered from the date of despatch at the cost of  £3.95. UK Next Day Delivery will cost £6.50. Your tracking information will be sent via email once your order is processed. We recommend you use your tracking number to get the most up to date information on where your parcel is. 

Europe 

£9.95 Standard delivery service can take between 5-10 working days

Rest of world 

£9.95 - £18 (depending on the country)  Standard delivery service can take between 5-15 working days

All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified that this is to be paid before delivery can be made.We cannot provide the information with an estimated custom charge cost.

Orders will need to be received before 12pm from Monday-Thursday for next day delivery at the cost of £6.50

Next day delivery does not include weekend delivery, therefore, any orders made on the weekend will be processed on the Monday and your order will be received on the Tuesday. We currently do not offer next day delivery for international orders.

This is dependent on the recipient’s customs regulations in their country. All customs charges are to be paid by the customer upon receipt. Should they be payable, the customer will be notified that this is to be paid before delivery can be made.

RETURN FOR REFUND

You can return for refund any UK order within 14 days from the date you received it by clicking here; http://return.clicksit.com/shop/the-specials

 All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund.

If you could leave a note inside the package and state the reason for your return, that would be very helpful. Be sure to include your full name and order number to ensure efficiency at our warehouse. Please also make sure to take note of the returns tracking number for future reference.

Once your return is received at our warehouse, it can take up to 14 days to process it. You will receive a confirmation of your refund via email. Refunds will only be made to the card used for the purchase.

Please get in touch with our customer service team who will give you further details for the return. 

RETURN FOR EXCHANGE

You can return your order for exchange subject to stock availability within 28 days of receipt of goods. Exchanges only apply for items of the same price. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process an exchange.

Unfortunately, we do not currently offer prepaid returns. If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed. 

Here's our returns address:

Specials Online Returns

Unit A1 Industrial Estate

Ringway

Bounds Green

London N11 2UD

United Kingdom

If you could leave a note inside the package and state the reason for your return, that would be very helpful. Be sure to include your full name and order number to ensure efficiency at our warehouse. Please also make sure to take note of the returns tracking number for future reference.

Once your return is received at our warehouse, it can take up to 14 days to process it. You will be notified by email about the progress of your exchange.

Please get in touch with our customer service team who will give you further details for the return.  

RETURN FOR REFUND

You can return your order within 14 days from the date you received your parcel. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process a refund. 

If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed. 

Here's our returns address:

Specials Online Returns

Unit A1 Industrial Estate

Ringway

Bounds Green

London N11 2UD

United Kingdom

Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges.

Once your return is received at our warehouse, it can take up to 14 days to process it. You will receive a confirmation of your refund via email. Refunds will only be made to the card used for the purchase.

Please get in touch with our customer service team who will give you further details for the return. 

RETURN FOR EXCHANGE

You can return your order within 28 days from the date you received your parcel. All original packaging should be included in your return, and any labels on the garments should still be attached. If these are not included or the garment has been worn the return will not be accepted and we will not process an exchange.

Unfortunately, we do not currently offer prepaid returns for international orders. If you need to return your order, please follow the instructions on the returns form and send your parcel back to our UK warehouse address. The cost of the return will not be reimbursed. 

Here's our returns address:

Specials Online Returns

Unit A1 Industrial Estate

Ringway

Bounds Green

London N11 2UD

United Kingdom

Please clearly mark “RETURNED ITEMS” on the package to prevent any potential customs charges.

Once your return is received at our warehouse, it can take up to 14 days to process it. You will be notified by email about the progress of your exchange.

Please get in touch with our customer service team who will give you further details for the return.

Please note that returns once received at our warehouse it can take up to 14 days to process it. You will receive a confirmation of your refund via email. The money should appear in your bank account within 3-5 working days. Refunds will only be made to the card used for the purchase. If this has gone past the estimated time frame, please contact our customer service team and they will be happy to look into this for you.

Please note that returns once received at our warehouse it can take up to 14 days to process it. You will be notified by email about the progress of your exchange. If this has gone past the estimated time frame, please contact our customer service team and they will be happy to look into this for you.

Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.

You can use any of the payment methods which are listed below. Security is a big deal for us, so you can rest assured your details are safe and sound with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

If you have any queries regarding your order or deliveries, please contact us at

specials@n16vintage.com